Can I Change My Shipping Address?

As long as your order hasn’t been packed or shipped your address can be updated.

Can I Change My Size?

Size changes are possible for in-stock items if the requested size is still available and has not shipped. For pre-orders, size changes can be made as long as production hasn’t started or the item hasn't shipped.

Please contact us as soon as possible, and we’ll do our best to assist you.

Will a Sold Out Item Be Available Again?

Restocks are not promised because we plan to introduce new colors and designs. Each piece is produced in limited quantities, so grab your size or design while it is still available. Thank you for your understanding!

Why Are All the Knit Hoodie Images the Same?

We keep our product images consistent to give you a clear idea of the style and this way, you can see exactly how each color looks without distracting differences in lighting, angles, or presentation. Every hoodie is made to be in the exact color you select. It also looks very clean and visually pleasant.

How Should I Care For My Product?

Every item is uniquely made. Please see our product details and care tags located on the garment for full care instruction. However, dry cleaning is recommended.

When Do Pre-Orders Ship?

Pre-orders take 5-8 weeks to ship from your order date. Once your order is on its way, you'll receive a email with package tracking number. Thank you for your patience and support!

Do Instock and Pre-Order Ship Separately?

If your order includes both pre-order and instock items, your entire order will ship together once all items are ready, in 5-8 weeks.

Where Can I Buy vwoollo?

vwoollo is exclusively sold on the official website, vwoollo.com. There are many fraudulent websites that steals images and pose as vwoollo. Please be cautious and stay safe.

Where Does vwoollo Ship From?

Nevada, USA

Soon, we are adding a new East Coast warehouse to improve delivery speed and better serve our customers in that region!

How Do Your Products Fit?

Size guides can be found in the description of the product of a specific item. Outlining both the measurements and general fit of the garment.

What Is Your Return / Exchange Policy?

All sales are final. This policy helps us to consistently bring new ideas and designs while being sustainable.

If your order was lost, stolen, or damaged during shipping and you added package protection at checkout, you can file a claim for a refund or replacement using this link: https://claims.route.com/

What Is Route Package Protection?

Route Package Protection is a service that helps protect your orders from issues like loss, theft, or damage during shipping. If something goes wrong, Route makes it easy to file a claim and get a refund. You can claim a full refund using this link: https://claims.route.com/

Open for Press, Interviews, or Brand Partnerships?

Contact collab@vwoollo.com for brand collabs, interviews, publications, wholesale opportunities, or influencer partnership.

How To Contact Custonmer Care?

For any questions about your order, shipping, or general inquiries, please email us at info@vwoollo.com. While our Instagram DMs are open, email is the best way to receive a timely response. We reply within 12 hours or sooner! Monday-Friday.