Formulaire de contact
Can I Change My Shipping Address?
Yes, as long as your order hasn’t been packed or shipped, your address can be changed.
Please send us a message asap, because we ship very quickly within 1-2 days.
Can I Change My Size?
Size changes can be made for your order if the requested size is still available and your order has not shipped.
For pre-orders, size changes can be made as long as production hasn’t started.
Do Instock and Pre-Order Ship Separately?
If your order includes both pre-order and in-stock items, your entire order will ship together once all items are ready, in 7-9 weeks.
If you'd like to have the in-stock order shipped sooner, please contact us.
How Do I Know If My Order Is Confirmed?
If your order includes both pre-order and in-stock items, your entire order will ship together once all items are ready, in 7-9 weeks.
If you'd like to have the in-stock order shipped sooner, please contact us.
What Is Route Package Protection?
Route Package Protection is a service that helps protect your orders from issues like loss, theft, or damage during shipping.
You can get a full refund using this link: https://claims.route.com/
Where Can I Buy vwoollo?
Only sold on the official website, vwoollo.com.
*There are many fraudulent websites that steals images and pose as vwoollo. Please be cautious and stay safe*
How Do Your Products Fit?
Size charts are located in the last slides of every item.
We recommend choosing your true size for the intended fit.
Feel free to reach out, and we'll be happy to give you a size recommendation!
What Is Your Return / Exchange Policy?
All sales are final.
This policy helps me to consistently bring new ideas and designs while being efficient and sustainable.
If your order was lost, stolen, or damaged during transit and you included Route Package Protection during checkout, you can file a claim for a full refund using this link: https://claims.route.com/
Will a Sold Out Item Be Available Again?
Sign up to our newsletter or follow us on Instagram for more information on restocks or collections drops.
When Do Pre-Orders Ship?
Pre-orders take 7-9 weeks to ship.
Once your order is on its way, you'll receive an email with an order tracking number.
If you need the shipping email resent, please contact us.
Can I Cancel My Pre-Order?
Yes, you can cancel your pre-order and get a full refund as long as production has not yet started.
Once production has started, cancellations are no longer accepted.
Please contact us for assistance. Thank you!
How Should I Care For My Product?
Please see the care tags located on the garment for full care instructions.
Dry cleaning is recommended for knitted items.
Where Does vwoollo Ship From?
Nevada, USA
Open for Brand Collabs?
Yup! Email shokiruebel@vwoollo.com
How To Contact Customer Support?
For any questions about your order, shipping, or general questions, please email info@vwoollo.com.
While our Instagram DMs are always open, email is the best way to receive the quickest response, especially with help with your order.
Shipping / Returns / Order Protection
SHIPPING
In-stock orders ship within 1-2 days. Pre-orders will take 7-9 weeks to ship (Made to Order + Shipping). All items are individually hand-packed one by one. Thank you for your patience and support!
RETURNS & EXCHANGE
All sales are final. If we made an error on your order, please contact us at info@vwoollo.com
ORDER PROTECTION
If Route is included at checkout, your package will be protected against lost, stolen, or damaged situations. You can file claims for a refund or for a replacement.
Report a Lost / Stolen / Damaged Order
INTERNATIONAL ORDERS
For international customers, taxes or duties may apply. The customer is responsible for any customs duties or taxes that may apply.
Custom Duties & Taxes Calculator
WORLDWIDE SHIPPING
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