Yes, as long as your order hasn’t been packed or shipped, your address can be changed.

Please send us a message asap, because we ship very quick!

Size changes can be made for your order if the requested size is still available and your order has not shipped.

For pre-orders, size changes can be made as long as production hasn’t started.

If your order includes both pre-order and in-stock items, your entire order will ship together once all items are ready.

Route Package Protection is a service that helps protect your orders from issues like loss, theft, or damage during shipping.

You can get a full refund using this link: https://claims.route.com/

You will receive an order confirmation email, immediately after purchase.

Only sold on the official website: vwoollo.com

A retail location "Perdido en Taos" also carries few designs.

*There are many fraudulent websites that steals images and pose as vwoollo. Please be cautious and stay safe*

Size charts are located in the last slides of every item.

We recommend choosing your true size for the intended fit.

Feel free to reach out, and we'll be happy to give you a size recommendation!

All sales are final.

This policy helps me to consistently bring new ideas and designs while being efficient and sustainable.

If your order was lost, stolen, or damaged during transit and you included Route Package Protection during checkout, you can file a claim for a full refund using this link: https://claims.route.com/

Sign up to our newsletter or follow us on Instagram for more information on restocks or collections drops.

Pre-orders take 7-9 weeks to ship.

The shipping timeline is found in the item details.

Once your order is on its way, you'll receive an email with an order tracking number.

Yes, you can cancel your pre-order and get a full refund as long as production has not yet started.

Once production has started, cancellations are no longer accepted.

Please contact us for assistance. Thank you!

Please see the care tags located on the garment for the full care instructions.

Dry cleaning is recommended for knitted items.

Nevada, USA

For brand collaboration or partnerships please email shokiruebel@vwoollo.com

We are committed to providing an accessible online experience for all customers.

We are actively working to improve the accessibility and usability of our online shop to align with applicable standards and support assistive technologies such as screen readers.

If you experience difficulty accessing any part of our website or require assistance, please contact us at: info@vwoollo.com

Please include a brief description of the issue you encountered and the assistive technology you were using.

We value your feedback as we continue to improve the accessibility of our digital experience.