In-stock items take 1-2 business days to ship.

Pre-orders are made-to-order, it will take 5-8 weeks to ship.

If your order includes both pre-order and in-stock items, your entire order will ship together once all items are ready.

All items are individually hand-packed one by one.

Thank you for your patience and support!

All sales are final due to limited availability.

This keeps operations efficient and helps us to consistently introduce new ideas and designs while being sustainable.

If we made an error on your order, please contact us at info@vwoollo.com

Restocks are not promised because we plan to introduce new colors and designs. 

Each piece is produced in limited quantities.

Thank you for your understanding!

If Route is added at checkout, your package will be protected and insured against unfortunate circumstances during shipping.

You can file claims, and it will be reviewed for approval for a refund.

We are not liable for lost, stolen, or damaged items in transit.

Report a Lost / Stolen / Damaged Order

For international customers, taxes or duties may apply.

The customer is responsible for any import duties or taxes that may apply.

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